Booking Terms & Conditions

 

Thank you for choosing Keeping It Clean! We’re a small local business and take pride in providing reliable, thorough and professional cleaning services.

 

Bookings & Arrival Times

We do our best to arrive at your booked time; however, due to the nature of cleaning and travel between jobs, our arrival time may vary by up to 30 minutes either side of your scheduled time.

Please ensure we have safe and reliable access to your property at the agreed time. If we are unable to access the property a $65 call out fee will apply. 

 

Water & Electricity

Our services require access to running water and electricity.

If we arrive and are unable to access the property, or are unable to complete the clean due to no water, electricity or other circumstances outside our control, a $65 call-out fee will apply.

Where possible, we will contact you first to try to resolve the issue.

 

Our Cleaning Guarantee

We always do our best to go above and beyond, but we’re human and occasionally something may be missed.

If something has been missed or you feel an area has not been cleaned to a reasonable standard, please let us know within 24 hours of your clean, ideally with a photo where appropriate.

We’re more than happy to review the concern and, where appropriate, return and rectify the area as soon as reasonably possible.

Please keep in mind that some stains, marks, mould, limescale, damage and discolouration may be permanent or unable to be removed through standard cleaning methods.

 

Pricing

Our cleaning services are generally quoted per job rather than hourly, allowing our team to focus on doing a thorough job rather than watching the clock.

Quotes are based on the information provided when booking. If the condition, size or requirements of the property are significantly different from what was described, we may need to discuss a price adjustment before completing additional work.

 

Cancellations

We understand that plans can change. We simply ask for as much notice as possible.

Cancellations or changes made within 6 hours of your scheduled clean may incur a $10 cancellation fee.

We will always do our best to accommodate illness, emergencies and unexpected circumstances.

 

Valuables and Fragile Items

We request that you secure or store away any irreplaceable or valuable items, including collectibles or fragile objects, before our arrival to avoid any accidents or damage. Accidents can happen and while we take care we would feel more comfortable if you put these items away. 

 

Liability Waiver

While we take great care to ensure your property is handled with respect, we are not liable for pre-existing conditions, such as wear and tear, or items that are improperly secured. Our team works to the best of their ability to avoid accidents, but we cannot take responsibility for situations beyond our control.

 

Access & Pets

Please ensure we can safely access your property and that pets are secured where necessary.

If we are unable to safely access or work within the property due to animals, excessive clutter, hazards or other unsafe conditions, the clean may need to be stopped or rescheduled and a call-out fee may apply.

 

We love your pets and are very happy to work around them! 🐾

Please ensure pets are secured where necessary and that we can safely access and work within the property.

Pet urine, faeces and other bodily fluids are not included in our standard cleaning services. If these areas require cleaning, please let us know prior to your booking so we can discuss whether we’re able to assist and any additional charges that may apply.

 

If we arrive and are unable to safely work due to animals, excessive clutter, hazards or other unsafe conditions, the clean may need to be stopped or rescheduled and a call-out fee may apply.Payment

Invoices are due within 48 hours unless otherwise agreed.

Invoices remaining unpaid after 7 days for domestic and 14 days for commercial will incur a $10 late payment fee.

 

Pausing Services

We understand that life events or holidays may require pausing our services. Should you need to pause your service for more than 3 weeks, we will do our best to accommodate you, though we may not be able to guarantee your original scheduled time slot.

 

 

Health and Safety

For the safety of our team, please inform us if there are any health and safety concerns in your home, such as allergens, pets, or hazardous materials, so we can take appropriate precautions. Whilst we love your pets like our own we are unable to clean up pet waste unless prior arranged and agreed upon.

 

Media

We will occasionally take photos or videos in your property, we will exclude personal effects and images in these photos. 

 

Term of Agreement

By booking our services, you agree to these Terms and Conditions. These terms may be updated from time to time, and we will notify you of any significant changes.

We truly value your business and appreciate your cooperation in following these guidelines. If you have any questions or need clarification, please do not hesitate to reach out. We look forward to providing you with top-quality service.

 

 

Our Commitment

We genuinely care about the homes and clients we look after. If you ever have a concern about your clean, please talk to us first — we want the opportunity to listen, understand and make things right where we reasonably can.

Thank you for supporting our small local business. 🤍

 

Keeping It Clean